Shipping & Returns Policy

Shipping Information

Processing Time
All orders are roasted to order and typically ship within 2–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods and Rates
Shipping costs are calculated based on the total weight of your order. All orders are shipped via standard ground service unless otherwise specified and are fulfilled from our roasting facility.

We offer a $6 shipping discount on orders over $40 (before tax and shipping). This discount is applied by a discount code at checkout.

You will receive tracking information once your order has been processed.

Order Fulfillment
Orders are fulfilled from our primary location. Please note that shipping times may vary depending on your location and current shipping carrier conditions.

Domestic Shipping Only

At this time, Carpenter Coffee ships exclusively within the United States. We are working toward expanding our shipping capabilities in the future.

Returns and Refunds

Coffee Products
Due to the perishable nature of coffee, we are unable to accept returns on any roasted coffee products. However, if your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery and we will work to resolve the issue, including offering a replacement or refund if appropriate.

Merchandise (Non-Perishable Items)
Non-perishable items such as apparel and accessories may be returned or exchanged within 30 days of delivery, provided they are unused and in their original condition. Return shipping is the responsibility of the customer unless the product is defective or an incorrect item was received.

Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item(s).

Contact Information

For questions regarding your order, shipping, or returns, please contact us.
Contact Form: Available on our website

We are committed to providing exceptional customer service and will respond to all inquiries as promptly as possible.